1. Products & Content:

  • What subjects and exams do your books cover?
    • Our books cover a range of competitive engineering exams, including RPSC AE, SSC JE, GATE, ESE/IES, RRB, and various PSU exams. We also offer general exam preparation books like MCQ books and formula handbooks. Please refer to our "Shop" or individual product pages for a detailed list of subjects covered under each exam category. For example, our GATE books cover core engineering disciplines like Civil, Mechanical, Electrical, and Electronics Engineering.
  • Are your books based on the latest syllabus and exam patterns?
    • Yes, our dedicated Research & Development team continuously updates our books to align with the latest official syllabi and exam patterns. We strive to provide the most relevant and up-to-date content to help you prepare effectively. For instance, before the GATE exam each year, we ensure our GATE books reflect any changes announced by the organizing institute.
  • What is the quality of the content in your books?
    • We pride ourselves on the quality of our content. Our books are prepared by experienced educators and subject matter experts, ensuring accuracy, clarity, and comprehensive coverage of the topics. The content is designed to build a strong foundation and enhance problem-solving skills. For example, our MCQ books feature well-structured questions with detailed explanations to aid understanding.
  • Do you offer digital versions (eBooks) of your books?
    • Currently, our primary focus is on providing high-quality physical books but we also offer eBooks. However, we are continuously exploring options to expand our offerings, which may include digital versions in the future. Please check our website or subscribe to our newsletter for any updates on this.
  • Can I get a sample or preview of a book before purchasing?
    • While we don't typically offer full samples, we often provide excerpts or table of contents on our product pages to give you an overview of the book's content and structure. We encourage you to explore these previews.

2. Ordering & Payment:

  • How do I place an order on your website?
    • Placing an order is easy. Simply browse our website, add the books you wish to purchase to your cart, and proceed to the checkout page. You will be guided through the steps to enter your shipping information and payment details.
  • What payment methods do you accept?
    • We accept various online payment methods, including credit cards, debit cards, net banking, and popular UPI options. You will see the available payment options at the checkout page.
  • Is my payment information secure?
    • Yes, we take the security of your payment information very seriously. Our website uses secure encryption protocols to ensure that your financial data is protected during the transaction.
  • Do you offer Cash on Delivery (COD)?
    • Please check the availability of Cash on Delivery (COD) during the checkout process, as it may depend on your location and order value.
  • Will I receive an order confirmation after placing my order?
    • Yes, once your order is successfully placed, you will receive an email confirmation containing your order details. Please ensure that you provide a valid email address during checkout.

3. Shipping & Delivery:

  • What are your shipping charges?
    • Shipping charges may vary depending on the weight of your order and your delivery location. The applicable shipping charges will be calculated and displayed at the checkout page before you make the payment. We may also offer free shipping on orders above a certain value.
  • How long will it take for my order to be delivered?
    • Delivery times vary depending on your location. Typically, orders are processed and shipped within 1-2 business days. After dispatch, the delivery usually takes 3-7 business days for most locations within India. You will receive tracking information once your order is shipped. Please note that unforeseen circumstances like weather conditions or logistical issues might occasionally cause slight delays.
  • How can I track my order?
    • Once your order is shipped, we will send you an email with the tracking details, including the courier service and your tracking number. You can use this information to track the status of your shipment on the courier's website.
  • Do you ship internationally?
    • Currently, we primarily ship within India. For international shipping inquiries, please contact our support team directly.
  • What if I receive a damaged or incorrect book?
    • In the unlikely event that you receive a damaged or incorrect book, please contact our customer support team within 24 hours of receiving your order with details and images of the issue. We will be happy to assist you with a replacement or a suitable resolution as per our return/exchange policy.

4. Returns & Exchanges:

  • How do I initiate a return or exchange?
    • To initiate a return or exchange, please contact our customer support team via email or phone with your order details and the reason for the return/exchange. They will guide you through the process.
  • When will I receive my refund?
    • Once your return is processed and approved, the refund will be initiated to your original payment method. Please allow [Specify Timeframe, e.g., 7-10 business days] for the refund to reflect in your account, depending on your bank or payment provider.

5. Account & Support:

  • Do I need to create an account to place an order?
    • You can place an order as a guest. However, creating an account offers benefits such as saving your address for faster checkout in the future and tracking your order history.
  • How can I contact your customer support team?
    • You can reach our customer support team via email at engineersacademypublications@gmail.com or by phone at 7737040911 during our business hours 09:00 AM to 06:00 PM on Monday to Friday. You can also use the contact form on our "Help & Support" page.
  • What are your customer support hours?
    • Our customer support team is available from 09:00 AM to 06:00 PM on Monday to Saturday.
  • Do you offer any discounts or promotions?
    • We occasionally offer discounts and promotions. Please keep an eye on our website banners, social media channels, and newsletters for any ongoing offers.